Using Tuleap for IT Service Management
Tuleap provides a reliable framework for IT governance and IT Service Managementas ITIL. Tuleap helps
| Asset & Configuration Management
Track IT assets and associated contracts and documentation |
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| Change & Incident Management
Record, prioritize and assign changes and incidents to ensure timely resolution |
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| Processes
Design and implement procedures for the distribution and installation of changes to IT systems |
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| Knowledge Management
Improve the quality of decision making by ensuring that accurate, reliable and trustworthy information is available to the authorized persons |
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| Service Level Management
Track and report service performance against SLA s and proactively alert IT teams of impending bottlenecks |
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| Planning and time tracking
Plan and coordinate resources in order to deliver the specification of the Service Design |
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