{"id":211589,"date":"2021-08-13T14:41:19","date_gmt":"2021-08-13T12:41:19","guid":{"rendered":"https:\/\/www.tuleap.org\/?page_id=211589"},"modified":"2025-11-10T05:53:35","modified_gmt":"2025-11-10T04:53:35","slug":"comment-mesurer-efficacite-agilite-echelle","status":"publish","type":"post","link":"https:\/\/www.tuleap.com\/fr\/comment-mesurer-efficacite-agilite-echelle\/","title":{"rendered":"Comment mesurer l’efficacit\u00e9 de l’agilit\u00e9 \u00e0 l’\u00e9chelle ?"},"content":{"rendered":"\n\n

[obflink-image link=\u00a0\u00bbhttps:\/\/content.tuleap.org\/ebook-agilite-echelle-comment-mettre-en-oeuvre-transformation\u00a0\u00bb id=\u00a0\u00bb229028″ alt\u00a0\u00bbALT\u00a0\u00bb class=\u00a0\u00bbmy-image\u00a0\u00bb target=\u00a0\u00bb_blank\u00a0\u00bb size=\u00a0\u00bblarge\u00a0\u00bb]<\/p>\n\n\n\n

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\"Laurent
Laurent CHARLES, CEO et co-fondateur d’Enalean (Tuleap)<\/em><\/figcaption><\/figure>\n<\/div>\n\n\n\n
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Pour mesurer l\u2019effet d\u2019une \u00e9volution vers l\u2019agilit\u00e9 \u00e0 l\u2019\u00e9chelle, les habituels KPIs sont inadapt\u00e9s<\/h3>\n\n\n\n

Pour aller droit au but, sortir le fameux ROI (Retour sur Investissement) que tout dirigeant esp\u00e8re apr\u00e8s une transformation agile, semble d\u00e9licat. On peut m\u00eame observer que si la transformation agile n’est guid\u00e9e que par ce ROI, cela \u00e9choue souvent car le focus n’est plus mis sur l’\u00e9volution de la culture d’entreprise n\u00e9cessaire. Pour mesurer l\u2019effet d\u2019une \u00e9volution vers l\u2019agilit\u00e9 \u00e0 l\u2019\u00e9chelle, les habituels KPIs sont inadapt\u00e9s. On peut commencer par regarder l\u2019effet sur l\u2019humain, sur l\u2019engagement et la motivation des collaborateurs. Echanger r\u00e9guli\u00e8rement avec les \u00e9quipes permet de \u00ab mesurer \u00bb ou du moins \u00ab ressentir \u00bb l\u2019\u00e9tat d\u2019esprit. On pourra regarder le degr\u00e9 d\u2019implication, de sensibilit\u00e9 \u00e0 la d\u00e9marche de progr\u00e8s, l\u2019acceptation du droit \u00e0 l\u2019erreur et d\u2019en discuter.<\/p>\n\n\n\n

On peut donc mesurer l\u2019am\u00e9lioration des processus mais tirer des conclusions en euros sur les \u00e9conomies r\u00e9alis\u00e9es ressemblerait plus \u00e0 des hypoth\u00e8ses \u201cpifom\u00e9triques\u201d. Par contre, des projets men\u00e9s plus efficacement, des livraisons faites plus t\u00f4t, des incidents identifi\u00e9s avant la mise en production, sont des \u00e9l\u00e9ments plus factuels qui apportent des \u00e9conomies r\u00e9elles pour l\u2019entreprise et contribuent \u00e0 une image de qualit\u00e9.<\/p>\n\n\n\n

Si l\u2019on veut vraiment analyser la chose, on pourra \u00e9valuer le nombre de personnes collaborant en agile, le niveau de maturit\u00e9 des \u00e9quipes, les perspectives d\u2019\u00e9volution. Mais rappelons que le client est le centre de toute l\u2019agilit\u00e9, mesurer la satisfaction client semble donc la meilleure des mesures.<\/p>\n<\/div>\n\n\n\n

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\"Alexandre
Alexandre CUVA, coach agile et dirigeant de SoCraAgile<\/figcaption><\/figure>\n<\/div>\n\n\n\n
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On ne mesure que ce qu\u2019on veut am\u00e9liorer<\/h3>\n\n\n\n

Il faut d\u2019abord revenir sur les fondements des KPIs, qui sont l\u00e0 pour apprendre, on ne mesure que ce qu\u2019on veut am\u00e9liorer. Une fois cette am\u00e9lioration atteinte, on change de mesure. Il est aussi tr\u00e8s important que ces mesures soient faites par ceux qui d\u00e9sirent apprendre plus. Il faut avoir une vue syst\u00e8me de ces mesures. Une \u00e9quipe Scrum va faire des mesures sur son syst\u00e8me, et un ex\u00e9cutif mesure l\u2019organisation, les relations entre les parties de son syst\u00e8me.<\/p>\n\n\n\n

Aujourd\u2019hui il y a toute sorte d\u2019outils permettant \u00e0 l\u2019organisation de mieux comprendre son adoption de l\u2019agilit\u00e9, l\u2019avancement d\u2019un produit, les retours des clients finaux etc… Chaque mesure a un int\u00e9r\u00eat pour un syst\u00e8me donn\u00e9. Comme le souligne Enalean la mesure du revenu est une hypoth\u00e8se sur un choix qui devra \u00eatre valid\u00e9 apr\u00e8s la mise en place d\u2019un incr\u00e9ment en production.<\/p>\n\n\n\n

De plus en plus d\u2019organisations adoptent les OKR -Object Key Results- comme moyen de mesure. Ici l\u2019organisation a un objectif strat\u00e9gique. On mesure les Key Results qui le supportent. Chacun dans l\u2019entreprise suit ces objectifs \u00e0 sa fa\u00e7on.<\/p>\n<\/div>\n\n\n\n

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\"jean-claude
Jean-Claude DELAGRANGE, coach agile<\/em><\/figcaption><\/figure>\n<\/div>\n\n\n\n
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On mesure la valeur que l’organisation \u00e0 l’\u00e9chelle est capable de livrer et avec quel d\u00e9lai<\/h3>\n\n\n\n

Je partage totalement ; j\u2019ajoute un point d\u2019exp\u00e9rience : quelle valeur une organisation \u00e0 l\u2019\u00e9chelle est-elle capable de livrer \u00e0 ses clients, et avec quel d\u00e9lai.<\/p>\n\n\n\n

La mesure de cette valeur se fera directement par l\u2019utilisation des applis livr\u00e9es, et indirectement par l\u2019effet sur le chiffre d\u2019affaire de l\u2019activit\u00e9 qu\u2019elle sert.<\/p>\n\n\n\n

Exemple : mon \u00e9quipe s\u2019\u00e9tait vu confier la mise en oeuvre d\u2019une application de gestion de mandats confi\u00e9s par l\u2019Etat. La simplicit\u00e9 du dispositif, sa souplesse, sa couverture fonctionnelle, la rapidit\u00e9 de notre r\u00e9ponse (rarement plus de 2 mois pour la premi\u00e8re livraison), l\u2019implication en tant que clients des organismes d\u2019Etat demandeurs et la qualit\u00e9 des solutions ont fait qu\u2019en l\u2019espace de 3 ans, l\u2019Etat nous confiait tous les nouveaux mandats. Et l\u2019activit\u00e9 a plus que doubl\u00e9 de chiffre d\u2019affaires en 5 ans.<\/p>\n<\/div>\n\n\n\n

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\"Laurence
Laurence HANOT, coach agile chez Zenika<\/figcaption><\/figure>\n<\/div>\n\n\n\n
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On peut d\u00e9finir des indicateurs pertinents pour chacun des objectifs fix\u00e9s<\/h3>\n\n\n\n

Encore une fois, partir des objectifs fix\u00e9s : pourquoi veut-on entrer dans une d\u00e9marche d\u2019agilit\u00e9 \u00e0 l\u2019\u00e9chelle ? Quels probl\u00e8mes veut-on r\u00e9soudre ? Que veut-on am\u00e9liorer ?<\/p>\n\n\n\n

A partir de l\u00e0, on peut d\u00e9finir des indicateurs pertinents pour chacun de ces objectifs et les mesurer et les adapter r\u00e9guli\u00e8rement si les objectifs changent, si on pense les avoir atteints, si de nouveaux apparaissent.<\/p>\n\n\n\n

Pour le comment, on se basera sur des m\u00e9thodes et outils adapt\u00e9s (OKR, qualim\u00e9trie de code, outils supportant les pratiques agiles, enqu\u00eates utilisateurs, humeur des \u00e9quipes, etc…).<\/p>\n<\/div>\n\n\n\n

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Aller plus loin<\/h2>\n\n\n\n
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Pour mesurer l\u2019effet d\u2019une \u00e9volution vers l\u2019agilit\u00e9 \u00e0 l\u2019\u00e9chelle, les habituels KPIs sont inadapt\u00e9s Pour aller droit au but, sortir le fameux ROI (Retour sur Investissement) que tout dirigeant esp\u00e8re apr\u00e8s une transformation agile, semble d\u00e9licat. On peut m\u00eame observer que si la transformation agile n’est guid\u00e9e que par ce ROI, cela \u00e9choue souvent car […]<\/p>\n","protected":false},"author":24,"featured_media":211597,"parent":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[70,1],"tags":[],"affichage":[],"enjeu":[52],"fonctions":[64],"industries":[],"class_list":["post-211589","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles-et-conseils","category-non-categorise","enjeu-agilite-a-lechelle","fonctions-transformation-agile"],"acf":[],"yoast_head":"\nComment mesurer l'efficacit\u00e9 de l'agilit\u00e9 \u00e0 l'\u00e9chelle ? - Tuleap<\/title>\n<meta name=\"description\" content=\"Comment mesurer l'efficacit\u00e9 de l'agilit\u00e9 \u00e0 l'\u00e9chelle ? 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