{"id":230658,"date":"2024-04-22T14:22:37","date_gmt":"2024-04-22T12:22:37","guid":{"rendered":"https:\/\/www.tuleap.org\/?page_id=230658"},"modified":"2026-01-21T20:30:19","modified_gmt":"2026-01-21T19:30:19","slug":"charge-de-support","status":"publish","type":"recrutement","link":"https:\/\/www.tuleap.com\/fr\/recrutement\/charge-de-support\/","title":{"rendered":"Charg\u00e9(e) de Support Technico-Fonctionnel"},"content":{"rendered":"\r\n
\r\n

Vous voulez rejoindre l’\u00e9quipe Tuleap ?<\/h3>\r\n

Envoyez-nous une lettre de motivation et CV \u00e0 cette adresse : jobs@enalean.com<\/p>\r\n\r\n\r\n<\/section>\r\n

 <\/p>\r\n\r\n

Fiche de poste<\/h2>\r\n\r\n\r\n\r\n
\r\n
\r\n

Missions\u00a0<\/strong><\/h3>\r\n\r\n\r\n\r\n

Dans le cadre de notre restructuration du service client, pour servir les nouvelles ambitions de l\u2019entreprise, nous recrutons un(e) Charg\u00e9(e) de Support Technico-Fonctionnel.<\/p>\r\n\r\n\r\n\r\n

    \r\n
  • Assurer la r\u00e9ception des incidents d\u00e9clar\u00e9s par les utilisateurs dans le respect des engagements contractuels<\/li>\r\n\r\n\r\n\r\n
  • Analyser et r\u00e9soudre les incidents nuisant \u00e0 la qualit\u00e9 et \u00e0 la continuit\u00e9 de service et suivre l\u2019avancement avec le client<\/li>\r\n\r\n\r\n\r\n
  • Collaborer avec les \u00e9quipes IT et R&D sur les tickets le n\u00e9cessitant<\/li>\r\n\r\n\r\n\r\n
  • Effectuer le reporting p\u00e9riodique sur les activit\u00e9s de support<\/li>\r\n\r\n\r\n\r\n
  • Capitaliser sur les incidents rencontr\u00e9s afin d\u2019am\u00e9liorer la documentation<\/li>\r\n\r\n\r\n\r\n
  • Participer activement aux propositions d\u2019\u00e9volution du logiciel<\/li>\r\n<\/ul>\r\n<\/div>\r\n\r\n\r\n\r\n
    \r\n

    Profil<\/h3>\r\n\r\n\r\n\r\n
      \r\n
    • Vous \u00eates dipl\u00f4m\u00e9(e) Bac +3 dans le domaine de l\u2019informatique<\/li>\r\n\r\n\r\n\r\n
    • Vous b\u00e9n\u00e9ficiez d\u2019une exp\u00e9rience professionnelle similaire de minimum 2 ans, de pr\u00e9f\u00e9rence dans un environnement technologique BtoB<\/li>\r\n\r\n\r\n\r\n
    • Pr\u00e9-requis techniques : bonne ma\u00eetrise des environnements web, capacit\u00e9 \u00e0 lire des fichiers techniques (logs, configuration, etc), utilisation d\u2019un environnement Linux en ligne de commande. Des notions d’administration Linux sont un plus<\/li>\r\n\r\n\r\n\r\n
    • Vos atouts sont votre sens du relationnel client et votre rigueur, vous \u00eates curieux et vous aimez apprendre<\/li>\r\n\r\n\r\n\r\n
    • Vous avez la capacit\u00e9 \u00e0 travailler en anglais (oral et \u00e9crit)<\/li>\r\n<\/ul>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

      Modalit\u00e9s<\/h3>\r\n\r\n\r\n\r\n
        \r\n
      • Contrat : Poste \u00e0 temps plein, CDI \u00e0 pourvoir en mai 2024<\/li>\r\n\r\n\r\n\r\n
      • Localisation : Bas\u00e9 \u00e0 Saint Alban en Leysse, acc\u00e8s facile en transports en commun ou v\u00e9lo, parkings<\/li>\r\n\r\n\r\n\r\n
      • T\u00e9l\u00e9travail : Le t\u00e9l\u00e9travail occasionnel ou r\u00e9gulier est possible, ce poste n\u2019est pas 100 % en t\u00e9l\u00e9travail<\/li>\r\n\r\n\r\n\r\n
      • R\u00e9mun\u00e9ration : Entre 30K\u20ac et 40K\u20ac brut annuel, n\u00e9gociable selon exp\u00e9rience<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n
        \r\n

        Vous voulez rejoindre l’\u00e9quipe Tuleap ?<\/h3>\r\n

        Envoyez-nous une lettre de motivation et CV \u00e0 cette adresse : jobs@enalean.com<\/p>\r\n\r\n\r\n<\/section>","protected":false},"author":24,"featured_media":0,"template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"location":[137],"type-de-poste":[],"class_list":["post-230658","recrutement","type-recrutement","status-publish","hentry","location-chambery"],"acf":[],"yoast_head":"\nCharg\u00e9(e) de Support Technico-Fonctionnel - Tuleap<\/title>\n<meta name=\"description\" content=\"Rejoignez la Team Tuleap au sein d'Enalean pour travailler au maintien en op\u00e9ration de nos infrastructures et postes clients : installations, mises \u00e0 jour, monitoring, suivi de l\u2019activit\u00e9, interventions en cas d\u2019incident, s\u00e9curit\u00e9, etc.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tuleap.com\/fr\/recrutement\/charge-de-support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Charg\u00e9(e) de Support Technico-Fonctionnel - 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