Services & support
Everything you need to get started, progress, and stay autonomous.
Support, onboarding assistance, and regular check-ins depending on your plan. Documentation and the knowledge base are always available.
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US-002-001: Understand available services and resources
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US-002-002: Identify when and how to contact the Tuleap team
Getting started
Clear options to ensure a smooth first use of Tuleap.
Getting started package
As Tuleap is highly configurable, a getting started package can be provided to facilitate initial onboarding.
This package helps map your existing processes into Tuleap and establish a clear setup to start on solid foundations.
Knowledge base
You can follow an onboarding path in the knowledge base to discover Tuleap features and progressively build your autonomy.
Throughout your usage
Resources and services available over time.
Quarterly
check-ins
On a quarterly basis, we review your usage, share product updates, gather your feedback, and answer your questions, depending on your plan.
Knowledge base
All Tuleap resources are available in the knowledge base to support day-to-day questions and help you deepen your understanding.
Support
Technical support is available in French and English, depending on your plan, Monday to Friday from 9am to 5pm (CET).
Technical documentation
Comprehensive technical documentation is available to cover features, configuration options, and technical aspects of Tuleap.
Some services are provided depending on the selected plan.
The knowledge base and documentation remain available at all times.
